Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Opa Locka has been helping homeowners and businesses in Opa Locka, Florida since 2020. We know you trust us with more than your water damage problem, and we take that trust seriously. This Privacy Policy explains what information we collect when you visit our website or call us, how we use it, and the choices you have. We keep it simple and plain because that is how we like to do business.

Information We Collect

When you contact us, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you are dealing with.

When you visit our website, we collect some information automatically. This includes your IP address, browser type, device type, the pages you view, and the time you spend on them.

If you call our team, we may keep a record of the call so we can follow up on your service request and improve how we help customers.

How We Use Information

We use your information to respond to your request, schedule your water damage inspection or service, and keep you updated on the work we are doing.

We use it to send you estimates, invoices, and service reminders related to your project.

We use website data to understand how people find us and which pages are helpful, so we can make our site better for the next person who needs us.

We may use your contact information to follow up after a job to make sure everything is dry and working the way it should.

Cookies and Tracking

Our website uses cookies and similar tools to remember your preferences and understand how you use the site.

Cookies help us see which pages get the most visits and where visitors spend their time. That tells us what is working and what needs improvement.

You can turn off cookies in your browser settings at any time. If you do, some parts of our website may not work as smoothly, but you can still call us at (833) 321-7153 for help.

Analytics and Third-Party Tools

We use analytics tools to track website traffic and see how visitors move through our site. These tools collect data like page views, clicks, and session duration.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers only get the information they need to do their job for us.

These third-party tools have their own privacy policies, and we encourage you to review them if you want to know more about how they handle data.

Data Sharing and Disclosure

We do not sell your personal information. Ever.

We share information only when it is necessary to run our business. That includes sharing with our own team members, trusted service providers, and payment processors who help us serve you.

We may disclose information if the law requires it, if we need to protect our legal rights, or if there is a safety emergency that puts someone at risk.

If our business is ever sold or merged with another company, your information may transfer as part of that deal. We will let you know if that happens.

Data Retention

We keep your personal information for as long as we need it to provide our services and meet our legal and business obligations.

When we no longer need your information, we delete it or make it anonymous so it cannot be linked back to you.

If you want us to delete your information sooner, just ask. We will honor reasonable requests as long as we are not required by law to keep it.

Data Security

We take steps to protect your information from unauthorized access, loss, or misuse. That includes using secure connections on our website and limiting who on our team can see your data.

No system is perfect, and no method of sending data over the internet is 100% secure. But we work hard to keep your information safe and we review our practices regularly.

If we ever become aware of a data breach that affects you, we will notify you as quickly as we can.

User Rights

You have the right to ask what personal information we have about you and to request a copy of it.

You can ask us to correct information that is wrong or out of date.

You can ask us to delete your information, and we will do so unless we are required to keep it for legal or business reasons.

You can opt out of marketing messages at any time by telling us on the phone or by replying to any message we send you.

To exercise any of these rights, call us at (833) 321-7153 or reach out through our website. We will respond promptly.

Children's Privacy

Our services are for adults and property owners. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us right away. We will delete it from our records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law.

When we make changes, we will post the updated policy on this page and update the effective date at the top.

We encourage you to check back now and then so you always know how we handle your information.

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